It was our intention by keeping the Free Expedited Shipping minimum as low as possible, that our customers aren't stuck paying for shipping. However, if your order is under $49 CAD within Canada or $79 USD within the United States, then a shipping rate will be calculated for you at checkout.
Unless otherwise posted, after an order is received, we fulfill, pack, and ship said order within 1-2 business days. Most shipments will then be delivered within 2-3 business days within Canada and 4-7 business days to the United States barring nationwide shipping impediments or extraneous circumstances. Only packages shipped in Canada, not including Alberta will have tracking numbers as they go out with Canada Post.
If you are located in the United States, packages are sent via Small Packet Air, allow for 4-9 business days for your package to arrive. We are not provided active tracking numbers with Small Packet Air USA.
If you are located in Canada, packages are sent with Expedited Shipping via Canada Post, allow for 2-7 business days for your package to arrive. You should be provided with a tracking number with your email confirmation when it ships.
If you are located within Alberta, Canada, we use a local parcel courier who delivers packages on Wednesdays (prior Monday at noon cut-off) and Saturdays (prior Thursday at noon cut-off).
If you are located within Central Edmonton, you may receive your package even earlier (1-2 business days)
If you haven’t received your package after one week, send us an email so we may rectify any issues.